Frequently Asked Questions
What is your refund policy?
Unfortunately, refunds are not offered as a standard policy. However, if you believe your circumstances warrant a refund, please reach out to me via Discord.
Refund Policy:
Once you've accessed any of Xero 3D's digital products, returns are not possible. All sales are considered final, and no refunds, returns, or exchanges will be granted.
Do you provide upload services?
In my Discord, we provide upload services for a fee of $5.
Do you provide commission services?
Currently, I am not accepting commissions; however, this policy is subject to change at any time.
Is PayPal an acceptable payment method?
At the moment, PayPal is not available as a payment processor. There's a possibility of reconsideration in the future, depending on any alterations to their terms of service.
Am I permitted to create optimized versions of your models?
Certainly, you're welcome to create optimized versions. However, please note that sharing these conversions is not permitted.
Am I permitted to convert your models for use on the Quest platform?
Certainly, you're welcome to convert the models for use on Quest. However, please be aware that sharing these conversions is not allowed.
Is it possible for someone else to upload the avatar on my behalf?
Permission must be obtained from me, along with proof of purchase. Furthermore, the individual must possess rightful ownership of the model.
What is the correct way to give proper credit?
Including a link to either the product or my store. Make sure to attribute my name (Xero 3D) along with the link in your social media post or description.
How can I give someone a product as a gift?
Discover the Gift Card option in my shop! Specify the desired amount and send it to your chosen recipient as a gift. Remember to consider VAT taxes when determining the amount. Once received, the gift recipient can use the card to purchase any eligible products.
Do you provide discounts?
I provide holiday sales, giveaways, and occasional discounts—all exclusively within my Discord community!
Can I modify the purchased avatar or asset?
You're permitted to do so, provided that you credit Xero 3D as the original creator.
Is customer support available after purchase?
You can reach us via the ticket system in our Discord server!
Can I request customizations or commissions?
The individual you commission to modify the product in any manner must be the rightful owner of the product as well, if they need to obtain it in order to make edits for you.